Residential Drain Advisor
ServiceOne is a leading home service provider in Omaha, delivering top-quality plumbing, HVAC, and electrical solutions to our community. Our success is built on the expertise and dedication of our team, and we are committed to providing an environment with unmatched career opportunities in the industry.
Responsibilities:
- Diagnose and assess residential drain and sewer system issues using industry-leading tools and technology.
- Perform drain cleaning, sewer line inspections, and identify root causes of drainage problems.
- Educate homeowners on drain and sewer system conditions and recommend appropriate repair, replacement, or maintenance solutions.
- Present service options clearly and professionally while helping customers make informed decisions.
- Ensure all work is completed in compliance with safety regulations and industry standards.
- Provide exceptional customer service, maintaining a positive relationship with clients while explaining issues and solutions clearly.
- Maintain accurate records of inspections, recommendations, completed work, and customer interactions.
- Collaborate with team members to ensure efficient service delivery and share knowledge as needed.
What You Will Bring:
- Previous experience in residential drain cleaning, sewer services, plumbing service, or a related field preferred.
- High school diploma or equivalent.
- Minimum of 2 years of experience in drain, sewer, plumbing service, or home services preferred.
- Valid driver's license and clean driving record.
- Strong diagnostic and problem-solving skills.
- Excellent communication, customer service, and sales aptitude.
- Ability to educate customers and confidently present repair and replacement recommendations.
Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to work in confined spaces (e.g., crawl spaces, basements, and utility areas).
- Prolonged periods of standing, kneeling, and bending.
- Ability to work outdoors in various weather conditions.
- Manual dexterity to operate diagnostic equipment, drain cleaning machines, and related tools.
- Ability to safely maneuver drain and sewer equipment on residential job sites.
Benefits:
- Health Coverage: Employer-paid medical, dental, and vision plan options
- Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
- Savings Accounts: FSA and HSA contribution options
- Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
- Sign-on bonuses to those who qualify!
Time Off & Perks:
- Paid time off and holidays
- Paid parental leave
Growth and Training Opportunities:
- Tuition Reimbursement
- On-going training and development
Requirements:
- Valid Driver’s License (required)
- To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.
ServiceOne is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.